Jack Cooper Fitness, operated by JC health & fitness, is an Australian company providing nutritional coaching and training services (services). We are dedicated to safeguarding information provided to us or obtained by us, whether through our websites, services, or associated third parties. In compliance with the Privacy Act November 2020 in New Zealand and the Australian Privacy Principles within the Privacy Act 1988 (Cth), Jack Cooper Fitness.
This Policy delineates how we collect, use, disclose, and protect personal information. It should be read in conjunction with any terms and conditions governing your use of our website and any location-specific legal notices. By utilising our website or furnishing personal information, you agree to our collection, use, and disclosure of your personal information in line with this Policy and any other applicable agreements.
In this Policy,
Act refers to the Privacy Act 1988 (Cth) as amended.
Personal information has the meaning ascribed to it in the Act and, in general terms, includes any information or opinion identifying you; and
Us, we, and us refer to Jack Cooper Fitness and our Related Bodies Corporate, as defined in the Corporations Act 2001 (Cth).
Types of personal information collected.
We collect personal information only when necessary for our functions or activities. The types of personal information depend on your interactions with us and may include, but are not limited to:
Your name and contact details (e.g., email address, telephone number, residential address).
Records of your communications and interactions with us.
Details/history of purchases, preferences, interests, and behaviour related to our business.
Details of visits to our website (e.g., traffic volume, IP address, device location).
Publicly available information found online; or
Any other personal information required to facilitate your dealings with us.
We may also collect non-personally identifying data, such as anonymous survey responses or aggregated information about user navigation on our website.
How personal information is collected from you.
Primarily, we collect personal information directly from you. However, occasionally, we may collect it indirectly through third parties associated with our business. Collection may occur when you:
Contact us online, by phone, email, or on social media.
Express interest in our services.
Complete an enquiry form on our website.
Visit our website or mobile app, or that of an associated party.
Have previously provided personal information to a third party, and by becoming associated with us, your information is shared with us.
Participate in a promotion, competition, or survey; or
Post a review/comment on our Google My Business, website, or social media page.
Use of your information
We collect, hold, use, and disclose personal information for purposes such as providing services, administering business activities, improving service offerings, and personalizing customer experiences. Additionally, we may use your information for legal compliance or as consented by you.
Purposes may include:
Providing requested services or information.
Responding to your inquiries or complaints.
Identifying services, property, or promotions of interest and notifying you.
Optimizing our website, business operations, and user experience.
Conducting business functions where third parties need access to information; or
Complying with legal obligations and enforcing agreements with third parties.
While some interactions may allow for anonymous engagement, in most cases, failure to provide personal information may hinder us from adequately performing our business functions and providing requested services.
Disclosure of your information
Personal information will not be disclosed unless outlined in this Policy, with your consent, or when authorised or required by law.
We collaborate with associated parties supporting our business operations and may disclose information to them for business operation or at your request. These parties may include, but are not limited to:
Technology services: IT administrators, technical support, data entry, web hosting, and payment service providers.
Communication, marketing, and advertising providers.
Administrative services: courier, mailing service providers, utility providers.
Professional services: accountants, solicitors, business advisors, analysts, and consultants.
Individuals or entities to whom our assets or businesses are transferred.
Specific third parties authorised by you; or
Trusted third parties for combining information to develop anonymised consumer insights.
Disclosure overseas
Some data storage, IT, and third-party service providers may be located overseas. We may disclose your personal information to these entities outside of Australia and take reasonable steps to ensure their compliance with the Privacy Act.
Direct marketing
We and/or carefully selected business partners may send direct marketing communications and information about our services and properties. This can include emails, SMS, mail, phone, or other communication methods, in compliance with the Act.
You can opt-out of receiving marketing materials by contacting us at Admin@jackcooperfitness.com or using the provided opt-out facilities in our communications.
Occasionally, we may engage other companies for marketing or advertising services on our behalf. These companies will receive only the necessary personal information to deliver the service, aiming to enhance your experience and improve service quality.
Security
We retain personal information electronically and in hard copy, implementing reasonable steps to protect against unauthorized use. Measures include:
Company security standards, policies, and procedures.
Data storage providers complying with appropriate security standards.
Restricted on-premises access to databases/hard-copy information.
Password-controlled access to databases.
Contractual obligations for employees and associated parties to protect personal information.
Reasonable measures to de-identify or securely destroy unnecessary personal information.
While reasonable actions are taken, the internet is inherently insecure, and we cannot guarantee the security of information transmitted through our website. Any online transmission of personal information is at your own risk.
Cookies
When using our website, we may send "cookies" to your device. Cookies identify your device, allowing us to track activity on our website, measure traffic, and understand user habits. Information collected may include IP address, location data, dates, times, and links clicked.
You can disable cookies by adjusting your browser preferences.
Third-party sites
Our website may contain links to third party-operated websites. These links are provided for convenience, and unless expressly stated otherwise, we are not responsible for the privacy practices or content of those websites. Privacy policies for those websites may differ from this Policy, so we encourage reading them before use.
Accessing information, we hold about you.
We aim to keep personal information up to date. If you believe your information is inaccurate or outdated, or if you wish to obtain a copy of your personal information, contact us in writing using the details below.
We may need to verify your identity before processing your request. If permitted by the Act, we may decline your request, providing a written response explaining the reason for refusal.
Making a complaint
Concerns or complaints about this Policy or personal information use can be directed to us using the details below. We will investigate and respond promptly.
If dissatisfied with our response, information about further steps will be provided. Complaints can also be submitted to the Office of the Australian Privacy Commissioner.
Status of this policy
This Policy is regularly reviewed and subject to changes. Updated versions will be displayed on our website.
Contact and further information
For more information about this Policy or our privacy practices, or to access, correct, or make a complaint about your personal information, contact us at:
Email: Admin@jackcooperfitness.com